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About System
About the System:
Sahl is an integrated smart administrative and operational system, designed to be the unified platform for managing all agency operations across different departments in an advanced digital environment, away from paper transactions and traditional procedures.
It facilitates work, connects departments, raises operational efficiency, and gives management a comprehensive view moment by moment.
🧑💼 Employee:
Tasks and responsibilities are clarified, and work is monitored accurately and smoothly through the system.
👥 Client:
Experiences an easier and more organized experience, with services managed efficiently and clearly.
📊 Management:
Gets accurate and immediate reports that support faster and smarter decision-making.
Technical Support
Technical Support – Sahl System
To ensure business continuity with efficiency, Sahl system provides multiple technical support channels to address issues and respond to inquiries:
📋 1. In-System Support:
Users can raise a "support ticket" detailing the issue or request, with the ability to track its status until closure.
📧 2. Support Email:
support@iva.sa
📞 3. Direct Phone:
Available soon
⏰ Technical Support Hours:
Sunday to Thursday – from 9:00 AM to 6:00 PM.
The support team is committed to following up on all requests within a response time not exceeding 24 working hours.
Privacy Policy
Privacy Policy for "Sahl" System
🔒 First: Introduction
At Basma & Vision Agency, we believe that protecting your personal and operational data is a top priority. The Sahl system has been designed to manage internal operations based on transparency and regulatory compliance, with full commitment to the Personal Data Protection System in the Kingdom of Saudi Arabia, and the best global practices in privacy.
📊 Second: Data We Collect
The Sahl system collects and processes different types of data when you use it, including but not limited to:
Personal Data:
- • Full name
- • ID/Residence number or passport
- • Date of birth
- • Mobile number and email
- • National address
Operational Data:
- • Orders, projects and their specifications
- • Employee attendance and departure
- • Performance evaluations
- • Warnings and investigations
- • Maintenance and custody records
Financial Data:
- • Invoices and payments
- • Salaries and bonuses
- • Subscriptions and insurance
- • Installments and payment obligations
Sensitive Data:
- • Photos or official documents (such as ID or electronic signature)
- • Attendance photos (camera/QR)
- • Health data (such as medical reports or sick leave when available)
- • Geolocation data (IP or GPS) when recording attendance or field tasks
🎯 Third: Purpose of Data Collection
Your data is collected and used for the following purposes only:
- Managing and executing orders and projects efficiently
- Human resources management (attendance, salaries, evaluations)
- Compliance with regulatory requirements (such as social insurance and zakat and income)
- Issuing invoices and financial reports
- Improving the operational performance of the agency and developing user experience
🛡️ Fourth: Protecting Your Data
- Your data is stored in a secure, certified electronic environment and encrypted according to high security standards
- Access to data is restricted according to permissions granted only to authorized persons
- We regularly review security procedures to ensure compliance with the latest standards
🤝 Fifth: Data Sharing
Your data will not be shared with any third party except in the following cases:
- With your explicit consent
- If there is a legal or regulatory obligation that requires sharing some data
- With approved partners to provide operational or technical services related to the system, ensuring their full commitment to the privacy policy
⚖️ Sixth: Your Rights
You have the following rights regarding your data:
- The right to know the data we keep about you
- The right to request correction of your data if it is inaccurate
- The right to request deletion of your data when there is no longer a regulatory or operational justification for keeping it
- The right to object to certain types of processing according to applicable regulations
🔄 Seventh: Review and Update
- We regularly review the privacy policy to keep pace with regulatory or technical changes
- Users will be notified when any substantial modification is made to the policy
📧 Eighth: Contact
For any inquiry or request related to your data and rights, you can contact us via:
info@iva.sa